08259: Customer Satisfaction - OnStar System Inoperative-Replace OnStar Module - (Sep 23, 2008)

Models: 2008-2009 Cadillac CTS

2009 Cadillac Escalade, Escalade ESV, Escalade EXT, SRX, STS, STS-V, XLR, XLR-V

2009 Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse

THIS PROGRAM IS IN EFFECT UNTIL OCTOBER 31, 2009.

Condition

Certain 2009 model year Buick Enclave; 2008-2009 model year Cadillac CTS; 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, SRX, STS, STS-V, XLR, XLR-V; Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse; GMC Acadia, Sierra, Yukon, Yukon XL; Pontiac G5, Solstice, Torrent; and Saturn OUTLOOK, SKY, and VUE vehicles may have an OnStar® module with a component that was not manufactured to GM’s specification.

This can result in an open circuit and an inability to call or receive calls from OnStar®. Although a customer trying to make a call would hear the message, "Connecting to OnStar" and the LED light would blink green, no connection would occur.

Correction

Dealers/retailers are to replace the OnStar® module.

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through October 31, 2009.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer.
Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through October 31, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

September 2008

Dear General Motors Customer:

We have learned that your 2009 model year Buick Enclave; 2008-2009 model year Cadillac CTS; 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, SRX, STS, STS-V, XLR, XLR-V; Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse; GMC Acadia, Sierra, Yukon, Yukon XL; Pontiac G5, Solstice, Torrent; Saturn OUTLOOK, SKY, or VUE vehicle may have an OnStar® module with a component that was not manufactured to GM’s specification. This can result in an open circuit and an inability to call or receive calls from OnStar®. Although when trying to make a call you would hear the message, "Connecting to OnStar" and the LED light would blink green, no connection would occur.

Your satisfaction with your GM vehicle is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

What We Will Do:

To correct this condition, your GM dealer/retailer will replace the OnStar® module. This service will be performed for you at no charge until October 31, 2009.

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer/retailer as soon as possible to schedule an appointment for this repair.

When scheduling your appointment, please provide your dealer/retailer with your vehicle’s 17 character vehicle identification number (VIN), shown on the customer reply form. By scheduling an appointment, your dealer/retailer can ensure that the necessary parts will be available on your scheduled appointment date.

Customer Reply Form: The enclosed customer reply form identifies your vehicle. Presentation of this form to your dealer/retailer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the form and mailing it back to us.