GLOBAL SAFETY FIELD INVESTIGATIONSDCS5473
URGENT -DISTRIBUTE IMMEDIATELY
Date:August 6, 2020
Subject: N202309350-Noncompliance Recall Interior Trunk Release Button Inoperative Ten Minutes After Power Off
Models:2020 Chevrolet Corvette To:All General Motors Dealers
General Motors is releasing Noncompliance Recall N202309350 today.
The total number of U.S. vehicles involved is approximately 5,148. Please see the attached bulletin for details.
Question and Answer Document (Q&A) Attached to this message you will find a document that addresses the ten most likely questions customers may have regarding this Noncompliance Recall.
Please use this information as an aid to confidently answer customer concerns.
Global Warranty Management(GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will be updated August 6, 2020or sooner.
The remedy involves a software update which will be downloaded to the affected vehicles through an over the air (OTA) programming event beginning the evening of August 6th.
Vehicles successfully programmed on August 6th through OTA will show as “closed” status in IVH on Friday morning, August 7that approximately 7:30am (EST).
A list of involved vehicles in dealer new inventory NOT successfully programmed via OTA will be provided to the affected dealers on Friday, August 7th.
Dealers can and should perform this non-compliance bulletin on any vehicle with an“open” status in IVH.
Due to the fact that vehicles will be closed in IVH through successful OTA programming, dealers should always check the status in IVH before performing any vehicle repairs.
END OF MESSAGE GLOBAL SAFETY FIELD INVESTIGATIONS
Frequently Asked Questions (FAQs) for Non Compliance Recall N202309350
Interior Trunk Release Button Inoperative Ten Minutes After Power Off These questions and answers are being provided to help GM dealers respond to inquiries from involved vehicle owners about the Safety recall identified above.
Q1) Which vehicles are involved?
A1) 2020 Chevrolet Corvette
Q2) What is the issue or condition?
A2) General Motors has decided that certain 2020 model year Chevrolet Corvette vehicles fail to conform to S4.1 of Federal Motor Vehicle Safety Standard (FMVSS) No. 401, “Interior trunk release.”
These vehicles are designed to enter a low-power “sleep” mode ten minutes after powering off.
The trunk lid release button located inside the front trunk compartment may not function while the vehicle is in this sleep mode, as required by FMVSS 401.
Q3) What symptoms may be experienced?
What warning signs may be associated with the issue or condition described?
A3 ) None
Q4) What is the remedy/repair?
A4) GM will update the software in the vehicles’ Body Control Module (BCM) to lower the voltage required to wake the vehicle from the low-power “sleep” mode.
This will allow the interior trunk release button to function while the vehicle is in that mode.
Owners who have accepted applicable terms and conditions will have the opportunity to accept these software changes using wireless over-the-air (OTA) technology without having to bring their vehicle to a dealership.
Alternatively, owners may schedule to have the updates performed at a GM dealer.
Q5) What is the safety risk?
Is the vehicle safe to drive?
A5) If the trunk lid is left open, a small person who climbs inside the front trunk compartment and closes the trunk lid while inside may not be able to get out without assistance, increasing the risk of injury.
Q6) Does the customer have to pay for this remedy/repair?
A6) No, this inspection/repair will be done at no cost to the customer.
Q7) Is the remedy/repair available now?
A7) Yes, the remedy/repair is available now, please see the attached bulletin for details.
Q8)What should customers do until recall repairs can be completed?
Are there any special instructions?
A8 )If special instructions are provided, they will be included in the notification letters to customers.
Q9 )How can customers check to see if their vehicle is involved in this field action?
A9) Customers who own a vehicle involved in the field action will be notified by mail by General Motors, but they may also check their Vehicle Identification Number (VIN) for Frequently Asked Questions (FAQs) for Non Compliance Recall N202309350
Interior Trunk Release Button Inoperative Ten Minutes After Power Off field actions in GM Owner Center at
https://my.gm.com/recallsorvia NHTSA's website athttps://vinrcl.safercar.gov/vin/.Q10)If customers are concerned, can they get a rental car or courtesy transportation?
A10) Courtesy transportation is available for customers whose vehicles are involved in this recall and are within the warranty coverage period for the warranty which is associated with this recall.
Please refer to Warranty Administration Bulletin #17-NA-073:
Field Action Courtesy Transportation Policy for further information.
Note:
this has nothing to do with the reported problem of secondary latch of front trunk hood popping open under windy and cross winds which is still being
researched by GM for any correction and/or software update
